If there are still human overseers that's fine. The corporation has to actually have a significant customer service branch.

Clarifications:

• Fortune 500 company

• "Replace" means the employee is replaced but their job is still being done. The customer experience needs to be largely the same (so replacing a call center with a flat FAQ on a website does not count)

• By "customer service" I mean the service you get when you call (or email, or use the homebrew messaging service) the company. If a grocery chain replaces all of its cashiers that doesn't count. (If there is some jargon term for this I'm happy to update the question to include it)

  Oct 18, 1:41am: Will any major corporation mostly/entirely replace their customer service workforce with AI by 2026? → Will any Fortune 500 corporation mostly/entirely replace their customer service workforce with AI by 2026?