In 2023, will voice be more pervasive in SaaS across industries?
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resolved Jan 2
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On January 4th, 2023 Term Sheet, a well-known financial newsletter by Fortune (typically regarding PE/VC) posted a series of predictions regarding the calendar year 2023.

One of these predictions was the following:

“Voice will be more pervasive in SaaS across industries, driven by OpenAI’s GPT-3 influence on conversational A.I. and chatbots—as NPL touches business functions across the enterprise.” —Nina Achadjian, partner, Index Ventures

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My experience has been that voice is minorly more pervasive - seems like the speech-to-text is better, OpenAI voice chatting is quite good, etc. - but overall across industries, I see little evidence that voice is being used much differently than at the beginning of 2023.

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