A new feature rollout from Instagram this year to join the AI wagon?
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Given the fears AI causes among a sizeable percentage of the population, I think it will take some time for society to adopt AI fully. According to Thormundsson (2023), only a small percentage of people can recognise their interactions with generative AI in social media, despite the fact that practically everyone is aware of its use there. Less than 10% of Americans have used generative AI in social media, which emphasises the technology's minimal impact on the majority.
In addition, governments' opposition prevents platforms like Instagram from being widely used.
Businesses utilise chatbots, which can converse in natural language, to save expenses and save time, particularly in CRM, sales, and marketing as well as in after-sales and customer service. As of 2017, consumers' approval of chatbots in online retail was highest, while their acceptance of AI-powered government services was lowest (Thormundsson, 2023).
References:
Thormundsson, B. (2023, August 8). Global chatbot market 2025. Statista. https://www.statista.com/statistics/656596/worldwide-chatbot-market/
Thormundsson, B. (2023, March 2). Familiarity with the use of generative AI in social media in the U.S. 2023. Statista. https://www.statista.com/statistics/1368831/familiarity-with-social-media-in-the-united-states/
