My wife and I accidentally booked a hotel room for the right date but in the wrong month. We prepaid and the payment was nonrefundable. We called Expedia within five minutes of this happening for help. They called the hotel but because it was night at the hotel's location, nobody with required authority was available. Expedia will call them again tomorrow. We contacted the hotel directly as well.

Other context:

• My wife had platinum status with Expedia

• We already had a refundable booking with the same hotel but were trying to get a room in a higher category and then cancel the refundable room. We told the hotel this.