My laptop has had problems with battery that look like either battery firmware is broken, or perhaps bad contact. OS reporting 0% charge ~50% of the time, while obviously happily running on battery. I've tried a bit to get Lenovo to fix it and have had lots of trouble reaching a human.
This market resolves to YES if at market close my laptop still has the flaky battery problem - i.e., the OS reporting 0 charge level while happily running off battery.
Close date updated to 2022-07-12 11:59 pm
May 14, 7:51pm: Laptop is a 3rd gen Lenovo X1 Extreme, machine type number 20TKCTO1WW
May 15, 12:03pm: Laptop was bought in Switzerland, but I'm in USA and will stay here for at least half a year, so will be engaging USA Lenovo support.
Model number of the laptop? Business support is often very different from consumer support.
Zian Choy is betting YES at 90% 11 days ago
Thanks for the update. I see that you're in Switzerland. I'm only familiar with their business support in the United States of America.
Perhaps you could try escalating the case:
- Reddit: https://www.reddit.com/r/Lenovo/comments/9shgsc/nightmare_lenovo_customer_service_experience/
- Investor relations: https://investor.lenovo.com/en/global/home.php
- Europe media contact: https://news.lenovo.com/media-contacts/